EMIS Digital Triage

EMIS Digital Triage Link

Pharmacy First – formerly NHS Community Pharmacist Minor Illness Service

  • Think Pharmacy First
  • Advice and treatment
  • Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
  • They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First).

Conditions they can treat as part of Pharmacy First are:

  1. earache (aged 1 to 17 years)
  2. impetigo (aged 1 year and over)- a contagious skin infection
  3. infected insect bites (aged 1 year and over)
  4. shingles (aged 18 years and over)- infection that causes a painful rash
  5. sinusitis (aged 12 years and over)- infection of the sinuses (behind the
    forehead, cheeks and nose)
  6. sore throat (aged 5 years and over)
  7. urinary tract infections or UTIs (women aged 16 to 64 years)

https://www.patienttriage.co.uk/red-lion-road-surgery?serviceId=4892a758-bafc-42fb-bed8-51030efb6a7c

Pharmacy BP clinic check

https://www.patienttriage.co.uk/red-lion-road-surgery?serviceId=b33c1f59-66fb-410b-aa6d-f42674d334f8

Pharmacy Ambulatory BP check

https://www.patienttriage.co.uk/red-lion-road-surgery?serviceId=000f06ba-57da-4889-ba5a-cf361bcd9131

Referral to Pharmacy for Contraception service

https://www.patienttriage.co.uk/red-lion-road-surgery?serviceId=5d18da43-8692-47db-b823-33da7e37c809

Referrals

Referral for further advice or care is a decision that your GP or nurse will take with you. If you feel you need further help, please discuss it with them.  

To keep the process easy and convenient for you, the practice will endeavour to provide as much of your investigation and care as possible in the practice or locally in the community.

If you have private medical insurance and you wish to use it, please let the GP or nurse know straight away. This helps avoid starting the process for an NHS referral only to have to change to a private route later.

If the advice is needed from someone outside of the practice, your GP or nurse will discuss with you some of the options for your care. There are an increasing number of clinics run in community settings with highly skilled clinicians who have extended training to manage particular types of condition, including skin problems, joint and muscle problems and diabetes. They work with input from specialist consultants. These are sometimes called Professionals with Special Interest.

Choices

If you need advice from someone in a hospital, your GP or nurse will discuss with you which hospital you wish to be referred to. This is referred to in the NHS as choices. You may, at a later date, be contacted by representatives of the Department of Health to participate in a survey to see whether you have been offered choices.

In choosing where to have your outpatient appointment, you will be choosing where to receive your full treatment, if you need it. This will include your initial outpatient appointment and any other appointments for treatment (for example, inpatient care) or aftercare.

However, if you are not happy with your chosen hospital after your outpatient appointment, your GP can make you an appointment at another hospital.

If you need very specialised care, you may need to be referred by your consultant to another hospital. You may also be transferred to another specialty if the hospital doctor and your GP feel that this is more appropriate for your condition.

Your GP or nurse will ensure any agreed choice on a specific hospital doctor and/or hospital, is included in your referral letter. On the other hand, if you have no particular preference or several choices, the letter will make this clear.

Keeping your Appointment

Please keep your appointment and give as much advance notice as possible if you are unable to attend.

Follow Up

Any communication from the hospital will be sent to the Practice. It may be copied to you as well.

Feedback

Please feel free to discuss any aspect of your referral that you do not understand with your GP at any point during the process.

As a Practice, we monitor the quality of the services we use both in the practice, in the community and at hospitals.

Maternity Self Referral

https://kingstonhospital.nhs.uk/pregnancy/

Immunisations

Does Age Affect The Risk Of Flu?

Yes. If you are aged 65 years or over or you are at higher risk

Who is at risk?

  • If you are aged 65 years or over or if you are on regular inhaled steroids
  • If you have a chronic respiratory disease (including asthma)
  • If you have chronic heart disease
  • If you have chronic renal disease
  • If you are diabetic
  • If you have a weak immune system
  • If you live in a long-stay residential or nursing home
  • If you have a chronic liver disease
  • If you are a carer

Do I Need To Be Protected Against Pneumococcal Infection?

Everybody aged 65 and over should now be immunised to help protect them against pneumococcal infection which can cause diseases such as pneumonia, septicaemia (blood poisoning) and meningitis. Please phone the surgery during September to make an appointment if the above applies to you.

Sexual Health Services

Our Practice provides a comprehensive sexual health services to all of our registered and non- registered patients.

Please call the surgery during opening hours for information about:

  • Contraception
  • Free Condoms
  • Chlamydia & HIV Testing

For further information please here.

Non NHS Services

The NHS provides free health care for most people.

It is important to understand that GPs are self employed and not all of the services we provide are covered by the NHS payments to the practice.

Please expect a fee for non NHS services. The staff or your doctor should inform of any charges before carrying out non NHS work.

We also offer private medicals which may be needed by any agency such as your employer or for overseas visa applications. Please contact the Practice Manager for further details.