Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you’ll need to see a doctor. You don’t need an appointment and you won’t even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Health Information
Routine
If you have a non-urgent problem and can wait up to 10 days to be seen.
Pre-bookable appointment can be made up to 10 working days in advance.
Ways to book:
Urgent (same day)
If you have an URGENT health concern requiring on the day attention
If you need to see a Doctor urgently on the day (urgent meaning it is not regarding regular medication, ongoing problems), please telephone the surgery on 020 8399 1779
For an Urgent same day appointments please phone at 8.30am.
Non-urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Call the practice to cancel your appointment: 020 8399 1779
Or use Patient Access to cancel an appointment online.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Home Visits
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Interpreter Service
Our practice provides a free interpreter Service for our patients for all languages. This service can only be arranged if the request is made at least three days before the appointment date at the surgery.
Please contact the staff at the reception desk to arrange the interpreter on 02083991779 during surgery hours specifying your spoken language.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
SMS / Text Message Consent
Waiting Times
The doctor tries to give every patient as much time as he/she needs. However, this could mean that your appointment time may be delayed. You will be informed of major delays. If you no longer require your appointment, then let the surgery know as soon as possible, to enable us to offer this appointment to another patient.